Credit and debit cards: Visa, Mastercard, American Express

Bank transfers: Spei, Santander, CoDi, Toditocash

Cash and voucher: BBVABancomer, OXXO, BancoAzteca, PayNet, 7Eleven, Walmart, Bodega Aurera, CirculoK, Farmacias Benavide, Farmacias DelAhorro, SamsClub, Superama

Crypto: USDT, Bitcoin, LTC, DOGE, BCH

Other local methods: Astropay

To make your deposit, you must do the following:

1.  Find the deposit button anywhere on the website - it is always seen on the right top side of your screen or whenever you are playing a game.

2. Select your preferred payment method by clicking on it and then enter the amount (in MXN) that you wish to deposit.

Note: Minimum and maximum limits can vary by method and are always displayed on the payment method card next to the logo.

3. Select your personal identification document type from the dropdown menu and write the document number under document ID.

4. Lastly click on the gift icon if you wish to also apply any bonus to your deposit.

5. Finalize your deposit by clicking on make deposit button and afterwards follow the specific instructions for your chosen payment method.

Sometimes the processing of deposit can take some time, especially when using cash payment methods, if however, you do not receive your credits in reasonable amount of time (like 30 minutes after depositing), please feel free to contact our support team over chat or email at [email protected], and we will try to resolve the issue for you, as quickly as possible.

Whenever you make a deposit using one of our promotions your deposit will go to your real balance and the bonus will be assigned to your bonus balance. The money in your real balance will be spent first and then the bets will continue from your bonus money balance.

·         Be careful to use the bonus only in eligible casino games. Wagering will not contribute otherwise and you have no way of receiving the winnings.

·         To receive the winnings to your real wallet, wager both the bonus and the qualifying share of the deposited money

·         Unused bonus can be forfeited any time and you will be left only with the amount on your real money balance at that time.

·         Both bonus money bets and bets with real money will count towards wagering requirements as long as they are made within the bonus specific terms.

Once the bonus money has been properly wagered it will turn into real money, where upon you will also be able to withdraw it, the full withdrawable amount visible from your withdrawable balance.

Exitobet does not charge any type of fee for deposits or withdrawals. However, some issuing banks or cryptos may charge a fee (%) per transaction. And cash deposits may charge additional fee on location. Contact your bank or provider for more information.

Before you can make your first withdraw you must first verify your account.

You do that by sending us your document via live chat or at [email protected]. After we verify your identity (it will take at most 24 hours) you can proceed with next steps and make your first withdraw.

To make your withdrawal, you must do the following:

1. Navigate yourself to the top right side of the page and press on profile icon with your initials on it and then select profile from the dropdown menu which opens up your player profile.

2. Click on the withdraw funds button that is located on the bottom left of the side menu, which will open menu with available withdraw methods.

3. Select your preferred withdraw method by clicking on it and then fill out all the necessary information.

Note: If you are unsure about your bank details, check with your financial institution/ bank, as the withdrawal will not be successful if incorrect details are provided.

1. Select Bank transfer option and enter the amount (in MXN) that you wish to withdraw. Note: Minimum and maximum limits can vary by method and are always displayed on the payment/withdraw method card next to the logo.

2. Select the correct bank account type from the dropdown menu.    

3. Fill out the recipients’ full name and surname.

4. Select your personal identification document type from the dropdown menu and enter the document number    

5. Enter the full bank account number to which you want to withdraw your funds.

6. Select your bank from the dropdown menu with the list of banks.

7. Click on the withdraw button and you will receive the message confirming your withdrawal

With this your withdrawal process is complete and you can expect to receive your fuds within 48 hours on business days, if that is not the case, please contact us via chat or write to our support at [email protected].

1. Select Crypto payments option and enter the amount (in MXN) that you wish to withdraw. Note: Minimum and maximum limits can vary by method and are always displayed on the payment/withdraw method card next to the logo.

2. Select your chosen crypto currency from the dropdown menu with the list currencies available.

3. Enter your crypto wallet address.

4. Click on the withdraw button and you will receive the message confirming your withdrawal.

With this your withdrawal process is complete and you can expect to receive your funds within 48 hours on business days, if that is not the case, please contact us via chat or write to our support at [email protected].

1.       Select Astropay option and enter the amount (in MXN) that you wish to withdraw. Note: Minimum and maximum limits can vary by method and are always displayed on the payment/withdraw method card next to the logo.

2.       Enter your phone number that is connected to your Astropay wallet.

3.       Click on the withdraw button and you will receive the message confirming your withdrawal.

With this your withdrawal process is complete and you can expect to receive your fuds within 48 hours on business days, if that is not the case, please contact us via chat or write to our support at [email protected].

There are several common issues that can happen when you are making your withdrawal. Avoiding these common mistakes should make it so your withdrawals are completed without any issues.

If, however your withdrawal is still not being processed in 48 hours and you think you did the process correctly, you can always write to our support via chat or email at so[email protected].

- Mismatching identities between your Exitobet player account and your bank account - The identity tied to the account or card you use for your withdrawal must be the same as the one tied to your Exitobet player account.

- Selecting the wrong bank account type (you must choose between one of these two options, savings or checking account), if you do not know what type of account you have, you should consult with your bank.

- Selecting the wrong bank – make sure that when you make your withdrawal, you check that you have selected the right bank from the list of banks- Selecting the wrong bank – make sure that when you make your withdrawal, you check that you have selected the right bank from the list of banks

There could be a variety of reasons, why you are unable to withdraw the full amount available in your balance. Some possible explanations include:

Account not verified - to make your withdrawals, the account must first be verified. You can only make withdrawals after successful verification. To verify your account, you must send an image of your ID Card (both sides) via chat or to the email at: so[email protected]. Our team will do the rest and inform you once the account has been verified.

Insufficient funds - Please make sure to confirm, whether your current withdrawable balance is higher, than the minimum withdrawable amount.

Wagering requirements - If you are taking advantage of a Bonus offer, it's important to keep in mind that you may not be able to withdraw the entire balance amount, until the wagering requirements have been satisfied. This means, that you may be required to wager the bonus money a certain number of times before you are eligible to withdraw any winnings that you have earned through the use of the bonus money or free spins. The specific terms of the bonus/promotion contain the wagering requirements you need to meet to be eligible for withdrawal.

If you can see in your profile that you have real balance, but don’t see the same number in your available balance for withdraw, then that means that you have probably not wagered the total required amount.

Due to security issues and procedures against money laundering, fraud and/or bonus abuse, all deposits done on exitobet.com must comply with wagering the total amount of the deposited money at least once (rollover x1).

If you deposited using a bonus then additional rules may apply before the money is wagered. Please go to our promotions page and read the terms and conditions of the bonus used.

On Exitobet.com we offer a wide selection of bonuses and promotions for you to choose and benefit from. Some of our promotions include bonus money, free spins, cashback, odds boost, free bet, stake back, tournaments and more!

Deposit bonuses with various conditions are available to claim in form of bonus money or free spins when making a deposit to improve your chance!

Stakeback lessens the blow on your loses. Based on the bonus conditions you can get you stake back if you lose some matches on your ticket.

Cashback offers you a chance to get back some of your lost money back, if you follow the promotions instructions and play the correct games at the correct time.

Tournaments with sizeable prize pools. Compete with other players and collect points! The players with the most points are rewarded at the end of the tournament.

You can find more about our promotions and how to claim them, on our promotions page.

On each of the promotions listed there, are detailed instructions on how to claim them and the rules that apply to that specific promotion. Should there still be some uncertainties in how the promotions work you can always contact our support agents via chat and they will gladly assist you with information.

Odds Boost is a betting multiplier on your regular odds. The more matches you add to the ticket the greater this multiplier and the better total odds you get. It is applied automatically when you are creating your ticket and you can see it at the bottom of the ticket. Odds Boost cannot be combined with any existing bonus money, which means you can’t have any other bonus active to be able to use Odds Boost.

Bet Builder is a feature that allows you to build multiple bets within the same event. Using Bet Builder, you can create your own ticket allowing you to bet on exactly what you want. Simply chose an even that you wish to bet in and select the lines that you want to play, Bet Builder will automatically combine your selection in a ticket and give you your odds. Sometimes some lines cannot be selected at the same time, but don’t worry bet builder will notify you if that is the case and you can simply remove them from the ticket.

Enjoy the flexibility that Bet Builder brings and good luck!

Cashback promotion lets you recover some of your lost money back! Simply follow the bonus instructions and play the correct games at the correct time. The cashback % will tell you how much money you are eligible to receive based on a TOTAL loss and not by sum of lost bets.

Cashout is a feature that allows you to settle your bet before the event that you bet on is concluded. It gives you the opportunity to secure a profit if your bet is winning or to minimize potential losses if your bet is losing. Essentially, cashout provides a way for you to take control of your bets and manage your risk during live events.

Here's how cashout typically works:

1. Placing a Bet: You place a wager on a particular event or outcome.

2. Monitoring the Bet: As the event unfolds, the potential outcome of the bet becomes clearer. If the bet is winning, the potential profit increases; if it's losing, the potential loss becomes more obvious.

3. Cashout Offer: We calculate a cashout offer based on the current status of the bet, the odds, and other relevant factors. This offer represents the amount of money that you can receive if you choose to cash out your bet at that moment.

4. Decision to Cashout: You can choose to accept the Cashout offer, in which case the bet is settled, and the specified amount is credited to your account. Alternatively, you can decide to let the bet ride until its conclusion.

5. Outcome: Regardless of whether you choose to cash out or not, the final outcome of the bet is determined by the event's conclusion. If you Cashed out, your winnings or losses are based on the Cashout amount. If you didn't cash out, your winnings or losses are determined by the final result of the event.

Free Bet is exactly what is says. It’s a free bet that can be obtained as a reward, compensation or as a percentage amount along with a deposit. When using a Free Bet promotion, you’re making a wager without any real cash attached. If you use this free bet and win, the winnings you receive back will not include the free bet amount. Instead, you’ll only receive back the amount of the winnings.

Learn more about Free Bets on our promotion page.

Stakeback is here to lessens the blow on your loses. Based on the bonus conditions, you can get your stake back, should you lose some matches on your ticket.

Here's how Stakeback promotion works:

1. Placing a Bet: You place a wager on a specific event or outcome as usual.

2. Loss Occurs: If the bet placed by you loses, you may be eligible to receive a Stakeback refund.

Qualifying Conditions: The Stakeback offer has specific conditions that must be met for a bet to qualify. These conditions may include betting on certain markets, meeting minimum odds requirements, or placing a minimum stake. To see what are the condition of the promotion please visit our promotions page.

Should you decide, that you did not actually want the promotion and wish to cancel it, you can write to our support agents and they will cancel the bonus for you. This means that we will remove all your bonus money/free bet/free spins and leave you only with real money balance. Keep in mind you will still have to wager your initial deposit once before you can make a withdrawal.

In case you decide to forfeit the bonus after X amount was spent, only the deposit - X will be returned to your real wallet.

To verify your account, you must send an image of your ID Card (both sides) via chat or to the email at: [email protected]. Our team will do the rest and inform you once the account has been verified.

You can check your account balance at any time at the top of the screen by clicking on the profile icon on the right (next to deposit button).

If you want more complete information about the state of your wallet you can always open your player profile where you will see the full information about the balance of your account. You can do that by clicking profile icon at the top right and selecting profile category.

If you open your player profile you will notice that you have three balances on Exitobet.com.

Real balance – This is the amount of money that you deposited to the account and you have available to play. It does not include any money you deposited via promotion.

Withdrawable balance – This is the amount of money that you can withdraw from the account.

Bonus balance – This is the amount of money that you have if you deposited using a promotion + money that was assigned to you for using that promotion. It will turn into real balance after you have wagered it in compliance with the rules of the bonus/promotion.

Whenever you make a deposit using one of our promotions your money is converted into bonus money, which is a combination of your deposited money and promotional bonus money that you received from the promotion in accordance to the terms and conditions of the promotion.

This bonus money can be used to play in games and matches in accordance to the rules, set in terms and conditions of a used promotion and must be wagered in accordance to those rules as well.

Once the bonus money has been properly wagered it will turn into real money, where upon you will also be able to withdraw it.

We have a team of support agents available for you 24/7. You can open the chat by clicking on the headset icon at the top of the page.

If you were for some reason unable to connect with our agents via chat, you can also write to us via [email protected]. Our support team will write to you back as soon as possible.